TERMS AND CONDITIONS
SHIPPING
WORLDWIDE SHIPPING AVAILABLE
Australian Shipping
Standard Shipping
A flat rate of AUD $8 applies to all orders under $150.00
Free standard shipping is available for all orders over $150.00
Express Shipping
A flat rate of AUD $10 applies to all orders under $250.00
Free express shipping is available for all orders over $250.00
International Shipping
For your convenience, all orders for customers outside of Australia will be shipped by an express service. The following costs apply based on the nominated regions:
- New Zealand: $20 AUD
- Asia and Polynesian regions: $25 AUD
- Europe, Middle East, Canada & USA: $35 AUD
Import Tax
Deliveries may be subject to local import fees or taxes, this will be calculated through your local customs office and is subject to the shipping policies within your country.
The customer is solely responsible for any additional costs. This cost will be charged through the courier service used and an order can only be received once payment is made.
Should a delivery be refused, the cost of the original and return shipping will be charged to the customer and taken from any potential refund.
Please note, there may be a minimum threshold for imported goods into your country. For any larger orders, we would recommend checking these requirements with your local customs office.
For more information and to check any local policies, please get in touch with your local customs office.
Tracking
Tracking details will be shared with you via email on the day that your order is fulfilled so you can follow your order through to delivery.
DELIVERY TIMES
All orders are shipped with Australia Post. Your order will be dispatched within 1 - 2 business days. Standard express postage times then apply for your circumstances, e.g. 1-4 business days for shipping with Australia and 2-10 business days for international postage. If you have special instructions relating to the delivery, please be sure to indicate these on the delivery instructions as you are checking out. For further information please email orders@maggiethelabel.com.au
TRACK YOUR ORDER
You can track your order here by entering the tracking number supplied in your Order Confirmation email.
REFUNDS + RETURNS
REFUNDS
If an item is faulty, if you have selected the wrong size and an alternative size in the same style is unavailable or if the style does not suit you then we will fully refund you for the purchase price of your items. The refund must be requested within 30 days of the date of delivery and the refund will be processed once we receive the item(s).
The returned item(s) must be unworn, unwashed, unused and in its(their) original condition with all tags intact. The customer will bear all costs associated with return postage.
Sale/Markdown Items:
Maggie the Label agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.
Final Sale Items:
Final Sale Items include all items sold on during Black Friday, End of Financial Year, Mid Year and Warehouse Clearance Sales events.
Final Sale Items also include:
- Items marked down by 50% or more.
- Items included in the Archive Sale collection.
- Reduced items purchased with a further discount.
Maggie the Label does not accept any returns (inclusive of refunds, credit notes or exchange) for Final Sale Items unless deemed faulty by our team. These items have been marked down to clear.
Credit Notes:
Maggie the Label will issue credit notes denominated in AUD.
For international customers, the conversion rate will be the same that is applied at the time the order being credited was placed by the customer. A screenshot will be shared with the customer to verify the applicable conversion rate.
Bundles
A partial return from a bundle deal for a Refund will remove the original discount and the full price of the kept item(s) will be applied, with the final refund amount adjusted to match that.
EXCHANGES
For exchanges, item(s) need to be returned within 30 days of the date of delivery. The exchange item(s) must be unworn, unwashed, unused and in its(their) original condition with all tags intact. We will then ensure that the new item is dispatched within 1-2 business days. The customer will bear all costs associated with return postage. Exchanges on sale items are subject to stock availability. If exchange stock isn't available, a refund will be offered. For further information, please email orders@maggiethelabel.com.au
Bundles
A partial or full exchange from a bundle deal will be accepted based on stock availability.
PRIVACY
YOUR PRIVACY IS IMPORTANT
Your Privacy is super important to us and we are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation. The reason why we collect your personal information is to create orders and provide services. We promise not share your personal information with any third parties and will not add you to our mailing services unless you have requested to be added.
AUTHORITY TO LEAVE
By proceeding with a purchase the customer gives the authority to leave packages at their doorstep. Should the customer not intend to give this authority, an email should be sent to orders@maggiethelabel.com.au by the customer stating that they do not give authority to leave packages at their doorstep. The customer's order will then be dispatched accordingly.